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Frequently Asked Questions
Overview
This project focuses on implementing an integrated online system for permitting, licensing, and code compliance, driven by a workflow decision engine. The primary goal of this implementation is to provide customers with a seamless online portal where they can submit, upload, and track progress for permit applications across all departments involved in the process. The project will be rolled out in two phases to ensure smooth implementation, ultimately making it easier for businesses and residents to interact and do business with the City of Homestead.
In addition to the core permitting solution, the City will implement an electronic plans review system, allowing for the validation of signed and sealed drawings and automating the routing of projects. This system will enable simultaneous reviews by multiple departments, significantly reducing the time required to issue permits and licenses plan.
Finally, a citywide payment processing solution will be introduced, offering customers an online platform for making payments across all departments. This one-stop shop will streamline payment reconciliation for the Finance and Budget teams while enhancing customer experience and ensuring timely revenue collection for the City.
Implementation Approach
The project is being implemented in phases to ensure a smooth transition, allowing staff and customers to gradually adapt to the new system while minimizing disruptions to city services and operations.
- Phase 1: Configuration and deployment of Tyler Technology Citizen Access Portal, Code Compliance Ticketing, Notice of Violation, and Unsafe Structure Processes, Citywide Online Payment Processing & Cashiering Solution, Electronic Plans Review Solution (DigEPlan), Online Contractor Registration, and implementation of Public Works Right of Way Permits, Water & Sewer Hydraulic Analysis Requests, , HPS Energy Disconnect/Reconnect Request, and numerous Residential Building Permit Applications.
- Phase 2: Configuration and deployment of all other building permit applications, business licensing, certificate of use applications, inspections, community planning modules, Special Events Permits, Solid Waste Service Requests, all other HPS Energy permits, and all other public works processes.
FAQs
- What does EPL stand for?
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EPL stands for Enterprise Permitting and Licensing.
- What is the Tyler EPL system?
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EPL is the City of Homestead’s Electronic Permitting Licensing, Code Compliance and Electronic Plans Review platform. This platform will enable a resident, business owner, land use attorney, permit runner, or event organizer to apply for a permit, upload plans and supporting documents, pay fees online, monitor and track city staff reviews, retrieve permits and all associated documents online. Additionally, for those who have code violations, you will be able to search, pay, and address code matters using the citizen access portal.
- When will the new system go live?
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There are two phases included in the EPL implementation process. In Phase 1, the system will go live on October 1, 2025. In Phase 2, the system will go live in December 2026.
- What system/software is the City of Homestead using for electronic plan review?
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Avolve Software, DigEplan is the City’s selected Electronic Plans Review platform. DigiPlan will seamlessly integrate with the EPL. City Staff that performs plans review will use this tool to markup and comments on drawings/plans.
- What departments will be included in the EPL implementation?
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The EPL Implementation is a cross-functional, citywide project that involves multiple departments. Those departments include:
- Building
- Planning
- Zoning
- Code Compliance
- Public Works
- Code Compliance
- City Clerk
- Homestead Public Services-Energy Department
- Solid Waste
- Now that the City of Homestead is electronic, will the City of Homestead still meet with customers in person?
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Yes, customers are still welcome to come in for assistance by our teams. All application and documents/drawings will be required to be submitted online, however.
- Do I need to get approval from Miami-Dade County for my permits?
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Yes. If your permit requires review and approval by Miami Dade County RER Department, you will be required to seek approval from the County and the City of Homestead as well.
Prior to the issuance of the City of Homestead Permit, an applicant will be required to upload the County approved plans before the City will be able to issue the permit that is associated with the project.
- What major components are included in the go-live?
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- Phase 1: Configuration and deployment of Tyler Technology Citizen Access Portal, Code Compliance Ticketing, Notice of Violation, and Unsafe Structure Processes, Citywide Online Payment Processing & Cashiering Solution, Electronic Plans Review Solution (DigEPlan), Online Contractor Registration, and implementation of Public Works Right of Way Permits, Water & Sewer Hydraulic Analysis Requests, , HPS Energy Disconnect/Reconnect Request, and numerous Residential Building Permit Applications.
- Phase 2: Configuration and deployment of all other building permit applications, business licensing, certificate of use applications, inspections, community planning modules, Special Events Permits, Solid Waste Service Requests, all other HPS Energy permits, and all other public works processes.
- What types of permits and requests can be submitted online?
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In Phase 1 starting October 1, 2025, a customer will be able to submit, search, monitor, or track the following types of requests.
Permit Service Requests
Add/Change Qualifier, Add/Update Architect/Engineer of Record, Add/Update/Change, Contractor, Complete Permit, Extend Permit, Permit Cancelation Request, Private Provider Request, Reactivate Permit, Request Revision, Submit Shop Drawing
City Clerk
Lobbyist Registration and Lobbyist-Principal Updates
Code Compliance
Citizen Complaints, Tickets, Notice of Violations, Abatement, and Unsafe Structure
Development Services
Building Recertification, Sign, Paint, Building Canopy/Carport/Awning/Patio Cover, Driveway/Walkway/Patio, Fence, Gazebo/Pergola/Cover Terrace, and Pool
Roofing, Shed, Slab, Windows, Doors, Shutters, Low Voltage Alarm, Panel Replacement, Electrical Sub permits, A/C Changeout, Mechanical Sub permits, Water Heater Replacement, Plumbing Sub permits, Shop Drawing Sub permit
HPS - Energy
Disconnect/Reconnect Request
Public Works
Right-of-Way Permits and Request Water Permit and Sewer Hydraulic Analysis
- Will plan reviews be handled electronically?
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Yes, plan review will be fully electronic through the DigEPlan solution integrated into the EPL system.
- What will I be able to do using EPL that I cannot do today?
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Without visiting the City of Homestead, a customer will be able to apply and upload drawings/documents online, a customer will be able to pay for all fees and service requests, they will be able to proactively monitor and track applications throughout the plans review process by disciplines, a customer will be able to view corrective comments and markups directly from their portal, a customer will be able to download approved plans, manage inspections, and submit revision requests online.
City staff will be able to complete plans check much more efficiently, they will be able to validate that all plans are signed and sealed prior to plan acceptance, assign reviews automatically, perform plans review concurrently (all reviews can be performed at the same time), refer a permit for additional reviewers electronically, apply a single digital batch stamp that represents an approved plan set, and monitor performance of the department's function as it relates to plans review.
- Would the new system reject an application if not all required documents are submitted?
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A required step in the process is for permit clerks/permit coordinators (our gatekeepers) to verify that all documents/plans have been submitted with an application prior to accepting the application for review. The system will automatically identify if a plan sheet has been digitally signed or not.
- Would drawings/plans have to be digitally signed and sealed?
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If your application requires signed and sealed plans, the plans must be digitally signed and sealed. The City of Homestead has partnered with three Certificate Authorities to make it easier for our customers.
- Will I be able to know my permit fees before I submit them?
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The EPL application will provide a user with a fee calculator for an interested party to be able to estimate their fees. During the application submission process, based on user input, the system will generate estimated permit fees.
Fees are subject to change based on staff review.
- Will new permit process numbers be automatically generated once a new permit application is submitted?
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Yes, the EPL system will automatically create unique process numbers for each application or service request.
- Will I be required to pay online or do I have to be in person?
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A customer will be able to make payments online or in person for all fees related to services within the City of Homestead.
- Can a contractor register online?
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Yes, contractors can complete their registration and manage credentials entirely online. This will be a required step prior to submitting an application using the EPL platform.
- Will a customer need to purchase anything additional to participate in EPL?
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Architects, Engineers, Surveyors who digitally sign and seal plans prior to submitting to the City of Homestead will need to procure a digital certificate and seal from a certified authority (CA). During the implementation, the City will seek to partner with certificate authorities on behalf of our customers for them to receive a discount on their digital signatures.
- Will training be provided for staff and customer end users?
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Yes. Training sessions and user guides will be available for all internal and external users.
- Who do I contact for support after go-live?
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If you have a question regarding the new process, please email your questions to the City of Homestead. If you have a technical issue, please email Homestead Tech Support with any issues or problems for assistance.
- How do I continue to stay engaged with the EPL process?
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To continue to stay engaged, please email the City of Homestead.